Contact - Sahara Sands Casino

Questions, problems, feedback? We're here for you. Sahara Sands offers multiple contact channels so you get the help you need quickly. Whether technical questions, withdrawal issues or general inquiries - our support team is ready.

Our Contact Channels

Live Chat - Fastest Option

Live chat is available 24/7 and the quickest way to get answers. Average wait time: under 2 minutes.

How to reach live chat:

• Log in to casinosaharasands.com
• Click the chat icon in bottom right corner
• Briefly describe your issue
• An agent responds immediately

Available in German, English and Spanish. Agents are trained and can solve most issues instantly.

Email Support

For more detailed inquiries or when you need to send documents, use our email support.

• General Inquiries: [email protected]
• Support & Technical Issues: [email protected]
• VIP & Account Manager: [email protected]
• Legal Inquiries: [email protected]

Response time: usually within 24 hours. For complex inquiries it may take up to 48 hours.

FAQ Section

Many questions are already answered in our FAQ section. Before contacting support, it's worth checking there - often you'll find the answer faster than waiting for an email response.

Topics in FAQ:

• Registration & Login
• Deposits and Withdrawals
• Bonus Conditions
• Verification (KYC)
• Technical Problems

Common Issues & Responsibilities

Technical Problems

Game won't load, login doesn't work, page freezes? Contact live chat or write to [email protected]. Please include:

• Browser and version (e.g. Chrome 120)
• Device (PC, smartphone, tablet)
• Operating system (Windows, iOS, Android)
• Exact error message (if any)

Withdrawal Problems

Withdrawal taking too long or got rejected? Write to [email protected] with following info:

• Username
• Withdrawal amount
• Date of withdrawal request
• Chosen payment method

Most common reason for rejection: missing or incomplete verification. Check beforehand if your account is fully verified.

Bonus Questions

Bonus wasn't credited, wagering requirements unclear, promo code doesn't work? Live chat can usually clarify this immediately. Alternative: [email protected]

VIP Inquiries

For VIP players or high rollers there's a dedicated contact: [email protected]. Here you can discuss individual bonuses, higher limits or personal account managers.

Complaints & Disputes

Unhappy with a decision? Write to [email protected]. The team reviews the case and responds within 72 hours with a statement.

Expected Response Times

Tips for Quick Help

1. Be Specific

The more precisely you describe your problem, the faster support can help. Instead of "game doesn't work" write: "The game 'Book of Dead' won't load, error code 404, Chrome browser on Windows 11".

2. Attach Screenshots

For technical problems or error messages: take a screenshot and attach it to the email. Pictures say more than words.

3. Have Account Details Ready

Username, registered email address, possibly last transaction - if you have this info handy, processing goes faster.

4. Stay Friendly

Support agents are there to help. Politeness gets you further than aggression. Even if you're frustrated - a friendly tone makes solutions easier.

5. Check FAQ

Many problems are already documented. A quick look at FAQ saves time - for you and support.

Social Media & Community

Sahara Sands is also active on social media. Here you get updates about new games, exclusive promo codes and community events.

• Facebook: Follow us for daily updates and giveaways
• Twitter: Quick news and announcements
• Instagram: Behind-the-scenes and winner stories
• Telegram: Exclusive promo codes only for Telegram members

Note: Social media is not an official support channel. For technical questions or account problems please use live chat or email.

Headquarters & Legal

Sahara Sands Casino
Operated by: Sahara Gaming Ltd.
Registered in: Curaçao
License: Curaçao Gaming Authority #8048/JAZ
Website: casinosaharasands.com

For legal inquiries, privacy questions or license verification: [email protected]

Your Feedback Matters

Sahara Sands constantly evolves - and your input helps with that. Do you have suggestions for new features? Ideas for bonuses? Criticism of existing processes?

Write us: [email protected] with subject "Feedback". We read every message and take improvement suggestions seriously.

Particularly valuable feedback gets rewarded - sometimes with free spins, sometimes with bonus credit. So it's worth sharing ideas.

Partner & Affiliate Inquiries

Interested in cooperation? Sahara Sands works with affiliates, streamers and content creators.

For partnership inquiries: [email protected]

Please provide following info:

• Type of partnership (affiliate, streaming, content)
• Reach (website traffic, follower numbers)
• Previous experience with casino promotion

The partnership team responds within 5 business days with program details.

We're Here for You

Whatever your concern - Sahara Sands has a channel for it. Live chat for quick help, email for detailed inquiries, social media for community interaction. Don't hesitate to contact us. That's what we're here for.