Contact - Sahara Sands Casino

Have a question or a problem? This page explains how to reach support and what to do in common situations.

Support Channels

There are two ways to reach support. Live chat and email. Both work reliably.

Live Chat

Live chat is the fastest option. It's available 24 hours a day, 7 days a week. Average wait time is under 2 minutes.

How to reach live chat:

Go to casinosaharasands.com
Click the chat icon in the bottom right corner
Briefly describe your issue
An agent responds immediately

Live chat is available in English, German and Spanish.

Email Support

For more detailed inquiries or when you need to send documents, use email. Here are all the addresses:

Department	Email Address	Response Time
General	[email protected]	Up to 24 hours
Technical Support	[email protected]	Up to 24 hours
VIP Support	[email protected]	12 to 24 hours
Legal	[email protected]	Up to 72 hours
Partners & Affiliates	[email protected]	Up to 5 business days

Common Problems and Solutions

Most support requests cover the same topics. Here are the most common issues and what you can do.

Withdrawal Was Rejected

This usually happens because of incomplete verification. Check whether all documents have been uploaded and approved. If they have, contact support with your transaction ID.

Bonus Was Not Credited

Check first that you entered the promo code correctly. Codes must be entered before the deposit is made. If the code is correct and the bonus is still missing, contact live chat.

Game Won't Load

Clear your browser cache and reload the page. Try a different browser. If the problem persists, email [email protected] with your browser type, operating system and the name of the game.

Account Was Suspended

Contact live chat immediately. Provide your username and registered email address. The agent will explain the reason and what steps to take next.

Forgot Password

Click "Forgot Password" on the login page. Enter your email address. You'll receive a reset link. The link is valid for 24 hours.

How to Get Help Faster

The more information you give support, the faster they can help. These details speed up the process:

Username - your account name at the casino
Registered email address
Date and time of the problem
Transaction ID for payment issues
Screenshot of the error if you have one
Browser and device for technical problems

Stay polite. Support agents solve problems faster when communication is straightforward.

Response Times at a Glance

Channel	Response Time	Best Used For
Live Chat	Under 2 minutes	Urgent questions, quick help
Email Support	Up to 24 hours	Detailed inquiries, documents
Email VIP	12 to 24 hours	VIP requests, individual bonuses
Email Legal	Up to 72 hours	Complaints, legal questions

How to File a Complaint

If you disagree with a decision, there is a clear process to follow.

Contact support first via live chat or email
Describe the problem clearly and attach any evidence
Wait for a response - up to 72 hours for complex cases
If you're not satisfied with the answer, write to [email protected]

You can also contact external dispute resolution services. The casino is required to cooperate with recognized dispute resolution bodies.

Partner and Affiliate Inquiries

Want to work with Sahara Sands? The casino partners with affiliates, streamers and content creators.

Write to: [email protected]

Include the following in your message:

Type of partnership - affiliate, streaming, content
Reach - website traffic, follower numbers
Previous experience with casino promotion

The partner team responds within 5 business days.

Company Details and Legal Information

Sahara Gaming Ltd.
Registered in Curaçao
License: Curaçao Gaming Authority #8048/JAZ
Website: casinosaharasands.com
General inquiries: [email protected]
Legal inquiries: [email protected]