Privacy Policy - Sahara Sands Casino

Sahara Sands Casino respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you have.

This policy applies to all users of casinosaharasands.com and complies with GDPR (General Data Protection Regulation) requirements and other relevant privacy laws.

Last updated: November 2025

Data Controller

Sahara Gaming Ltd.
Registered in Curaçao
License: Curaçao Gaming Authority #8048/JAZ
Website: casinosaharasands.com
Email: [email protected]

For privacy questions, contact our Data Protection Officer at: [email protected]

What Data Do We Collect?

1. Registration Data

When you create an account, we collect:

• Personal Information: First name, last name, date of birth
• Contact Details: Email address, phone number (optional), postal address
• Account Data: Username, password (stored encrypted), currency, language

2. Verification Data (KYC)

For identity verification, we require:

• ID Documents: National ID card, passport or driver's license
• Proof of Address: Utility bill, bank statement or rental contract
• Payment Proof: Credit card copy (front only, middle digits covered)

3. Transaction Data

For deposits and withdrawals, we store:

• Amount, date and time of transaction
• Selected payment method
• Transaction ID
• Status (successful, pending, rejected)

4. Gaming Activity

While you play, we record:

• Games played and play times
• Bets, wins and losses
• Bonuses used and their turnover
• Game history and statistics

5. Technical Data

Automatically collected information:

• Device Information: Browser type, operating system, screen resolution
• Connection Data: IP address, location (based on IP), internet provider
• Usage Data: Pages visited, clicks, time spent, referrer URL
• Cookies: See our separate Cookie Policy

6. Communication Data

When you contact us:

• Email correspondence with support
• Live chat transcripts
• Phone recordings (if applicable and with consent)

Why Do We Collect This Data?

Contract Fulfillment

To provide our services, we must process your data:

• Account creation and management
• Processing deposits and withdrawals
• Providing games and bonuses
• Communication regarding your account

Legal Obligations

We are legally required to:

• Identity verification (KYC) to combat money laundering
• Age verification (players must be at least 18 years old)
• Keep transaction records for tax purposes
• Report suspicious activities to authorities

Legitimate Interests

To improve our service and security:

• Fraud prevention and security monitoring
• Website optimization and error analysis
• Customer support and complaint handling
• Marketing and personalized offers (with consent)

Consent

With your explicit permission:

• Newsletter and marketing emails
• Personalized advertising based on gaming behavior
• Use of non-essential cookies

How Do We Use Your Data?

When Do We Share Data?

Sahara Sands never sells your data. We only share information in the following cases:

Service Providers & Partners

• Payment Providers: Visa, Mastercard, Skrill, Neteller for transaction processing
• Game Providers: Pragmatic Play, NetEnt, Evolution Gaming for game delivery
• KYC Service Providers: External providers for identity verification
• Cloud Hosting: Server providers that store our data
• Analytics Tools: Google Analytics (anonymized)

All partners are contractually obligated to protect your data and may only use it for the agreed purpose.

Legal Requirements

We share data when:

• Legally obligated (e.g. court order)
• Suspicion of money laundering or fraud exists
• Protection of our rights or others is required
• Regulatory authorities request information

Business Transfer

In case of merger, acquisition or sale of Sahara Sands, your data may be transferred to the new owner. You'll be informed about this.

How Do We Protect Your Data?

Technical Measures

• SSL Encryption: 256-bit encryption for all data transmissions
• Secure Servers: Data stored on protected servers in certified data centers
• Firewall Protection: Multi-layer firewall systems against unauthorized access
• Regular Backups: Daily data backup with disaster recovery plan
• Encrypted Passwords: Your password is hashed and salted

Organizational Measures

• Data access only for authorized personnel
• Employee training on privacy and security
• Strict confidentiality agreements
• Regular security audits and penetration tests

Your Responsibility

You also contribute to security:

• Choose a strong, unique password
• Enable two-factor authentication (2FA)
• Never share your login credentials with others
• Log out when using public computers
• Report suspicious activities immediately

Your Privacy Rights

Under GDPR, you have the following rights:

Right to Access (Art. 15 GDPR)

You can request information about data stored about you at any time. We'll provide you with a copy.

Right to Rectification (Art. 16 GDPR)

If data is incorrect or incomplete, you can request its correction.

Right to Erasure (Art. 17 GDPR)

You can request deletion of your data ("right to be forgotten"), except when:

• Legal retention obligations exist (e.g. 5 years for transactions)
• Data needed for ongoing legal proceedings
• Legitimate fraud prevention interests override

Right to Restriction of Processing (Art. 18 GDPR)

You can request that we temporarily don't process your data.

Right to Data Portability (Art. 20 GDPR)

You can receive your data in structured, machine-readable format and transfer it to another provider.

Right to Object (Art. 21 GDPR)

You can object to processing of your data, especially for marketing purposes.

Withdrawal of Consent (Art. 7 GDPR)

When we process data based on your consent, you can withdraw it at any time.

How to Exercise Your Rights?

Send an email to: [email protected]
Subject: "Privacy Request - [Your Concern]"
We respond within 30 days.

International Data Transfers

Sahara Sands is registered in Curaçao. Some of our service providers may be located outside the EU. In these cases, we ensure that:

• Adequate data protection standards are guaranteed through contracts
• EU standard contractual clauses are used
• Data only transferred to countries with adequate protection level

Children and Minors

Sahara Sands is exclusively for persons over 18 years old. We don't knowingly collect data from minors.

If we discover that a minor has created an account, it will be immediately suspended and all data deleted.

Parents or guardians who suspect a child is using our services should contact us immediately at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal changes or new technologies.

Substantial changes will be announced at least 30 days in advance via:

• Email to registered users
• Banner on website
• Notice at next login

The date of last update can be found at the beginning of this page.

Complaints & Supervisory Authority

If you're not satisfied with our data processing, first contact our Data Protection Officer: [email protected]

If we cannot resolve your concern satisfactorily, you have the right to lodge a complaint with the competent data protection authority:

• Germany: Federal Commissioner for Data Protection and Freedom of Information (BfDI)
• Austria: Austrian Data Protection Authority (DSB)
• Spain: Spanish Data Protection Agency (AEPD)

Contact Privacy Team

For questions, concerns or access requests regarding your personal data:

Email: [email protected]
General Inquiries: [email protected]
Postal Address: Sahara Gaming Ltd., Curaçao

We respond to privacy requests within 30 days according to GDPR.