Responsible Gaming - Sahara Sands Casino

Gambling is entertainment. It should be fun. When it stops being fun, it's time to stop. This page explains what tools are available, where to get help and how to stay in control.

Basic Rules for Safe Gambling

These rules sound simple. They are. Players who follow them rarely run into problems.

• Only gamble with money you can afford to lose
• Set a budget before you start and stick to it
• Never gamble under the influence of alcohol or drugs
• Never chase losses - if you've lost, stop playing
• Gambling is not a way to make money
• Take regular breaks

Self-Help Tools in the Casino

Sahara Sands provides several tools to help you control your gambling. All tools are found in your account under "Responsible Gaming".

Deposit Limit

Set a maximum amount you can deposit per day, week or month. Once the limit is reached, no further deposits are possible until the period ends.

How to activate: Account → Settings → Responsible Gaming → Set Deposit Limit

Limits become active immediately. Increases only take effect after a 24-hour waiting period. This protects against impulsive decisions.

Loss Limit

Set a maximum amount you can lose per day, week or month. When the limit is reached, you're automatically logged out and can't continue playing until the period ends.

Wager Limit

Set a maximum bet per round or hand. This prevents risking too much in a single moment.

Session Timer

Set how long you want to play. You'll receive a reminder when time is up. Optionally, you can be automatically logged out when the session ends.

Reality Check

A popup appears at regular intervals showing you:

• How long you've been playing
• How much you've deposited in this session
• Your current win or loss

You choose the frequency: every 15, 30, 60 or 120 minutes.

Timeout (Cool-Off Period)

Want a break but not a full exclusion? The timeout feature locks your account for a limited time.

• 24 hours
• 48 hours
• 7 days

After the timeout period ends, your account is automatically unlocked.

Self-Exclusion

Self-exclusion is the most serious step. You lock your account for an extended period or permanently.

• 1 month
• 3 months
• 6 months
• 12 months
• Permanent

Important: An active self-exclusion cannot be reversed before the period ends. With permanent exclusion, the account is closed for good.

To request self-exclusion: contact live chat or email [email protected] with the subject "Self-Exclusion".

Warning Signs of Problem Gambling

These signs can indicate a problem. Being honest with yourself is the first step.

Behavior

• You play longer than planned
• You bet more than you intended
• You think about gambling even when you're not playing
• You gamble in secret or lie about it
• You neglect work, family or friends because of gambling

Finances

• You spend more than you can afford
• You borrow money to gamble
• You chase losses
• You have debts because of gambling

Feelings

• You gamble to escape negative feelings
• You feel guilt or shame after gambling
• You feel restless or irritable when you can't gamble
• Your mood depends on whether you win or lose

Self-Test

Answer these ten questions honestly. For yourself, not for anyone else.

1. Do you play more often or longer than planned?
2. Have you tried to gamble less and failed?
3. Do you think about gambling often, even when you're not playing?
4. Do you gamble when you feel bad?
5. Have you tried to win back losses by continuing to gamble?
6. Have you lied to family or friends about your gambling?
7. Have you neglected important things because of gambling?
8. Do you borrow money to gamble?
9. Do you need higher stakes to feel the same excitement?
10. Do you feel out of control?

Results

• 0 to 2 Yes: No immediate problem, but stay aware
• 3 to 4 Yes: Increased risk - set limits and monitor yourself
• 5 to 6 Yes: Problem gambling behavior - use the self-help tools
• 7 or more Yes: Seek professional help

This test is not a professional diagnosis. It's a starting point.

Support Organizations

If you need help, there are places to turn. All services are free and confidential.

Germany

• Federal Centre for Health Education (BZgA): 0800 137 27 00 - free, 24/7
• Gamblers Anonymous Germany: www.anonyme-spieler.org
• Addiction and Drugs Hotline: 01805 31 30 31

Austria

• Gambling Addiction Help Vienna: www.spielsuchthilfe.at - Phone: 01 544 13 57
• Gamblers Anonymous Austria: Meetings in Vienna, Graz, Linz and Salzburg

Switzerland

• SOS Gambling Addiction: 0800 040 080 - free
• Addiction Switzerland: www.suchtschweiz.ch

International

• Gamblers Anonymous: www.gamblersanonymous.org
• GamCare: www.gamcare.org.uk
• BeGambleAware: www.begambleaware.org
• Gambling Therapy: www.gamblingtherapy.org - available in multiple languages

Protection of Minors

Gambling is for adults aged 18 and over only. Sahara Sands verifies age during registration and during KYC verification.

If a minor creates an account, it is suspended immediately and all data is deleted.

Tips for Parents

• Use parental control filters on devices and browsers
• Keep credit cards and login details secure
• Talk openly with your children about gambling risks
• Monitor your children's online activities

Suspect a minor is accessing our casino? Report it immediately: [email protected]

What Sahara Sands Does

Player protection is not a formality for us. It's part of how we operate.

• Staff are trained to recognize signs of problem gambling
• We proactively reach out when we notice concerning behavior
• We don't run aggressive advertising campaigns
• Bonus conditions are written clearly and transparently
• All protection tools are free and immediately available

If we notice someone may have a problem, we reach out. Even if it means losing a customer.

In Short

Gambling should be fun. Use the tools, set limits, take breaks. If something feels off, stop and get help. That's not weakness. That's common sense.